Comments on: Jot sucks http://www.webthingsconsidered.com/2006/06/28/jot-sucks/ Mon, 01 Dec 2008 20:50:14 +0000 http://wordpress.org/?v=2.6.2 By: jack http://www.webthingsconsidered.com/2006/06/28/jot-sucks/#comment-138 jack Thu, 07 Dec 2006 18:55:02 +0000 http://www.webthingsconsidered.com/?p=142#comment-138 check out wetpaint. It looks pretty good check out wetpaint. It looks pretty good

]]> By: jack http://www.webthingsconsidered.com/2006/06/28/jot-sucks/#comment-137 jack Thu, 07 Dec 2006 18:48:45 +0000 http://www.webthingsconsidered.com/?p=142#comment-137 I agree. Jot sucks. The page design sucks, the documentation sucks, support sucks. I wrote 3 emails to support, first and second was ignored, third one they responded by saying that they were going to ignore it because they were closing out all support questions! I'm going somewhere else. Jim why didn't you respond to my questions? I agree. Jot sucks. The page design sucks, the documentation sucks, support sucks. I wrote 3 emails to support, first and second was ignored, third one they responded by saying that they were going to ignore it because they were closing out all support questions! I’m going somewhere else. Jim why didn’t you respond to my questions?

]]> By: Joe http://www.webthingsconsidered.com/2006/06/28/jot-sucks/#comment-136 Joe Thu, 03 Aug 2006 18:26:03 +0000 http://www.webthingsconsidered.com/?p=142#comment-136 Hey Jim, How can I delete my account?!@#$%& Thanks, Joe Hey Jim,

How can I delete my account?!@#$%&

Thanks,
Joe

]]> By: Ryan http://www.webthingsconsidered.com/2006/06/28/jot-sucks/#comment-135 Ryan Wed, 12 Jul 2006 14:42:31 +0000 http://www.webthingsconsidered.com/?p=142#comment-135 Hi Jim, I appreciate your reply. That's great that comments won't be counted as pages. It's also good to know it's easy to delete comments programmically. That's the kind of info I was looking for and for better or worse could not track it down myself. I know comment spam is tough, but I am impressed with the technical prowess of the JotSpot team, so hopefully you can make some headway there. I'll take you up on your offer and give JotSpot another try. Hi Jim,

I appreciate your reply. That’s great that comments won’t be counted as pages. It’s also good to know it’s easy to delete comments programmically. That’s the kind of info I was looking for and for better or worse could not track it down myself. I know comment spam is tough, but I am impressed with the technical prowess of the JotSpot team, so hopefully you can make some headway there.

I’ll take you up on your offer and give JotSpot another try.

]]> By: Jim Haljun http://www.webthingsconsidered.com/2006/06/28/jot-sucks/#comment-134 Jim Haljun Tue, 04 Jul 2006 08:02:19 +0000 http://www.webthingsconsidered.com/?p=142#comment-134 Dear Ryan, Thank you for the opportunity to reply to your post. 1. JotSpot agrees with you: comment spam does suck! We are working to improve ways to thwart comment spam and wiki spam. JotSpot plans to change how we handle Guest Access wikis and will offer other features for combatting this problem (we are considering something like Akismet). 2. Beginning with JotSpot version 2.5.5.4, comments are not counted as pages. 3. JotSpot offers several ways to programmatically delete pages. It is possible to use the JotConsole or write one line of code to perform this action. More documentation is available at developer.jot.com. 4. I apologize if you never received a response from Mike Lee (definitely a real person). JotSpot sent you three emails about your use of our service. The dates of the emails were: May 16, May 24 and May 30. Not sure what happened but when we thought we didn't hear from you we cancelled your account. JotSpot is an exciting place- our team is comprised of really smart, passionate individuals. We also make mistakes sometimes. I am sorry for what happened. Please let me know if there is anything thing we can do to make it up to you. If you want to give JotSpot another try, we are prepared to offer you a Team level account, free for a year. We wish you continued success. Sincerely, Jim Haljun Director, Customer Support JotSpot, Inc. Dear Ryan,

Thank you for the opportunity to reply to your post.

1. JotSpot agrees with you: comment spam does suck! We are working to improve ways to thwart comment spam and wiki spam. JotSpot plans to change how we handle Guest Access wikis and will offer other features for combatting this problem (we are considering something like Akismet).

2. Beginning with JotSpot version 2.5.5.4, comments are not counted as pages.

3. JotSpot offers several ways to programmatically delete pages. It is possible to use the JotConsole or write one line of code to perform this action. More documentation is available at developer.jot.com.

4. I apologize if you never received a response from Mike Lee (definitely a real person). JotSpot sent you three emails about your use of our service. The dates of the emails were: May 16, May 24 and May 30. Not sure what happened but when we thought we didn’t hear from you we cancelled your account.

JotSpot is an exciting place- our team is comprised of really smart, passionate individuals. We also make mistakes sometimes. I am sorry for what happened. Please let me know if there is anything thing we can do to make it up to you. If you want to give JotSpot another try, we are prepared to offer you a Team level account, free for a year.

We wish you continued success.

Sincerely,
Jim Haljun
Director, Customer Support
JotSpot, Inc.

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